ARTHURLITTLEREPORT2025THERISEOFAI&AUTOMATIONＩＮＴＲＡＶＥＬ,TRＡＮＳＰＯRＴATIONTOURISM&HOSPITALITYHoware the movers &shakerscapitalizing on disruptions?0000000Al000
CONTENTFOREWORDEXECUTIVESUMMARY61.MOSTDISRUPTIVEAI&AUTOMATIONAPPLICATIONS2THERISEOFAI&AUTOMATIONINMOBILITY3.REVOLUTIONIZINGRAILTRANSPORTWITHAI&AUTOMATION144THETRANSFORMATIONOFAVIATIONTHROUGHAI&AUTOMATION18AI&AUTOMATIONINLOGISTICS5&SUPPLYCHAIN226.ADVENTOFAI&AUTOMATIONINTHEPORTS&MARITIMESECTOR26AI&AUTOMATIONINTHETOURISM7&HOSPITALITYSECTOR288.AI&AUTOMATION32CONCLUSION
AUTHORSPETTERKILEFORSMICKAELTAUVELDANIELCHOWManagingPartner,GrowthPartner,TTHPrincipal,TTHStockholmParisSingaporeFRANCOIS-JOSEPHJIMMILLERPartner,TTHPrincipal,InnovationBostonLondonGlobalPracticeLeader,Travel,Transportation,EDOUARDMOULLEHARSHITGARGand Hospitality(TTH)Partner,TTHManager,TTHBrusselsPARiSDubaiMICHAELZINTELCAMILLABEVILACQUAFILIPFRANZENManagingPartner,TTHPartner.TTHConsultant,TTHFrankfurtDubaiStockholmMARTINGLAUMANNOSCARBYLUNDPartner,InnovationPartner,TTHConsultant,TTHStockholmDubaiStockholmMICHAELMAJSTERPAOLOCARLOMAGNOPartner,InnovationPartner,TTHBrusselsDubaiStockholmSHOTAMITSUYAPartner,InnovationToyko
REPORT:THERISEOFAI&AUTOMATIONINTRAVEL,TRANSPORTATIONTOURISM&HOSPITALITVFOREWORDThreevearsaftertheoublicationofourfirst Viewooinonthestateof the art of Al in mobility.! we believe itisnowtime to refresh our perspective with thelatestusecasesandadvancementsinthaadontionofArinthetraveland transport industry. Despite beingaround foralmost60vears.threevearsinthaaras ofailvlives less than twovearsago-firstaae,sound, and lately videois also the time when identifying Al usecases ourelv centered on the bottom line has becomemainstream, meaning that the low-hanging fruit haslonabeenolucked.leavina onlvdeener.morecomolexopportunities forAl-driveninovation,growth, and newbusiness models to truly drive sustainable value and,PetterKileforsManagingPartner.Growth
ARTHURD.LITTLE
REPORT:THERISEOFAI&AUTOMATIONINTRAVEL,TRANSPORTATION,TOURISM&HOSPITALITYFXFCUTIVESUMMARYThetravelandtransoortationsectorhasunderaonesianificantransformationfollowinatheCOVID-19pandemic.withamarkedshiftindemand oatternsnecessitatinaamovetowardmorepersonalized, electrified, and integratedmobilitv solutions.Centralto this transformationis Al. which has emerged as acritical driverof innovation, optimizing transport networks, forecasting demandand enabling sustainable, personalized customer experiences,Arthur D.Little's (ADL's)latest annual"CEO Insightsstudy,conductedinlate2024, shedslightontheexpandinginfluenceofAI and automation.? Surveving more than 300 qlobal CEOs acrossvarious sectors the findinasrevealthat these technolociesareost impactful trends driving future growth. Thismarks a sigtfromthe previous three years. durina whichtransformation dominated, reflecting aHowever widesoread adootion of Al is not without its challengesThesurveyrevealsthatwhile98%ofCEOs haveinitiatedAlproiectsinatleastonedepartmentonlv13% havesuccessfully develonea comprehensive Al strategy.The survey indicatesthat thetransportation sector. alona with telecom and manufacturina. isleading the wayin Al adoption.These industries areleveraging Al...
