Health care consumenviews on valueSummary and highlighted findingsEYGlobalConsumerHealth Survey 2023EY
ContentsAustrallafndingsCanadafindingsIrelandfindingsUSfindingsExploremoreContactsSummaryEnglandfindingsContentsGermar
ContentsSummaryAustraliaIndingsCanadafindingsCormanyfindingstrelandfindingsUSfindingsExploremoreContactsEnglandfindingsSummary
ContentsSummaryAutal hodings Cannda fndingsEinylandfindings Cermany indingstrelnd hndingrUSfindingsExploremoreContactsAbout the surveyMore than 6 000 consumers in Australia, England, Germany,Ireland, Canada and the United States (1,000 per country) weresurveved inJanuary and March. 2023This report covers consumers views on value in healthcareMethodologyA 15-minute online survey conducted between January 12 and March 10, 2023. The sample wasdrawnfrom anapprovedsampleprovider.Quotaswere setupbyage,genderand regionsstatesto ensure the sample was representative of target populations.Atotalof6,021completed surveyswith arepresentativesampleofthe generalpopulation aged18 and over across six markets: United States, Canada, Australia, Germany, England and Irelanddata wasweiahted byace cender and reaionto be reoresentative of the pooulationaged 18 and over within each country based on the latest census data availableThe margin of error was
ContentsSummaryCanadafindingsEnglandfindingsGermanyfindingsIrelandfindingsu5findingsExploremorecontactsSummaryEY Global Consumer Health Survey 2023How to give heal th consumers the access and experience they value mostEYGlobal Consumer Health Survey 2023 finds consumers value access most but alsowant cost-effective care and relieffrom pain and anxiety,Inbrief:Survey finds consumers prefer in-person care to virtual, meaning virtual experience should be refined to cater toEaseof using health care services, access and improving the health of the community are top drivers of health careperformance, according to consumers.Consumershiahlvvalueaccessto care,.However,thevratedaccess to carebelowaveraae(42%)acrosssix survevedcountries.
ContentsSummaryCanadafindingsGermanyfindingsIrelandfindingsu5findingsExploremoreContactsSummarv, continuedWhat do consumersvalue in health care?Theywant access to carewhen they or a family member need it. They want a cost-effective system and relief from painand anxiety.Consumers perceive access to care as having the most value, but the EYGlobal ConsumerHealthSurvey2023foundonly37%of resoondentssaidtheir healthsystemofferedgood, very aood or excellent access to care,To better understand what consumersvalue in healthcare, in early 2023. EY researcherssurvevedmorethan6.000consumers across six countries: the United States, Australia, Canada, Ireland, England and Germany, with the majorityhavina had contact with the healthcare system in the previous 12 months.Valuein health careis deeply anchored in the responsibilities of providers and payers for overall cost and qualityoutcomes. Specifically, accounting for whole-of-person care through quality-linked payments, the distribution of...
