Research brief-Capgemini Research Institute 2025Harnessing thevalueofAlUnlocking scalable advantageCapgeminieRESEARCHINSTITUTE
lable or contents05Alx human:The new collaborative model0106Whoshouldreadthis reportTrust in Al:and why?Underminedbygovernancegaps020307ExecutiveGenAlgoesGeneratingsummarymainstreamvalue with Al0408TheriseofResearchAlagentsmethodology
mpertandung01Who shouldread this reportand why?RO)Aldeployment-HenesdingtheaueofA|3
飞02Executivesummry
fromisolatedpilots toiza tionsackexpansionalsobringsfarce adaptation, and governanaeintecrationoftechnologies, includingdAcenticA.Additionall,it analyzestheimplicationsfartalentmanagement and governance andsuggestsstrjiestofacitatetheresponsble andsustainablescalingofGenAlandAlagents
mmay60eGenAl adoption is nowInvestments in Gen AllTheriseofAlagentsAnew collaborativemainstreamare acceleratinghuman-Almodeldluding'blshocks'remain prevalentingtothecos-effectivenessofsmallanguagemodels(SLM&)hefitingressingsatisfactionwiththeirGenAloutaomes.heningthevalaofAla
oGeneratingvaluewithAl;Architecttherightprocesses, tech, data, and platformsforscalable AlsTrust around AlremainsAl'sgrowingRedesign processes to deplay Aleffectivelyan ominousconcernenvironmentalfootprintDevelooaframeworktoidentifvtherichtblendofAltechnoloavfortheibusinessand industryneedstdatandtechecosystemsforscalableand responsibleAlEmbrace'platformization for scalingAlinadefined scopeofexecution andactionsremainrailsia significantst cross-functionalAlgovernance backedby ethicalconsiderationsgframeworkfor data governance andmanagementhning, roles,andcareerpathsethical guidelinesfor theuse of Al.ismalleg,task-specificGenAlasures togaugehybnidperformanceheningthevalaofAl7
03Gen Al goesmainstream
I In just 24 months, Gen Al has moved from the frinaes totheforefrontOfthoseorganizationswhohaveatleastbeguntoexploreGenAl, adoptionhassoaredfrom6%in2023 to30%in2025-afivefold increasezations ateach stage of Gen Almaturity202353%Across ourtotalof1,100202427%yet tobeginploringGenAl2025WehaestatedeplbingthepohenbalofidenAVehaebygunwarkingansmeplosofienAliniatiecutivesurvey,April2023,N=800aaiveAleseatie sunvey,May-June2024,N=940onganilationsdiaandthepubllinte2023wesact.*Inthe2025 datapoints.ndentsfrom Inda,BrasAdoptionsoaredfrom2023to2024,nowscalingdemandsperfectmeningthe vaasofAo
More than 4 in 10 telecom,consumerproducts, and aerospace anddefense organizations have implemented Gen Al acrosssome or most functions or locationsPercentageoforgchstage ofGen Almaturity.bysector 202540%.Iwehave shantedexploningthe polntialof Gen.Al38%71%-53%35%-51%49%52%IWehave bogun worlking onsome plotsof GnAlintilative33%wehave onabledGen.Alcapabilities In someofourfunctiong/locationa40%33%27%-28%-23%13969%-19%18%15%9%vehave onabledGen Alcapablities In most/Allofour135%13%6%10%14%TelecomHigrtechFnancialvervicesConaumerproductsPublicsechor/govemRetalHhiphbedbsetrindludestechndlog aervkes, emhcondudars,hardwan, softwaretoSource:CapgeminiRessarchInatihve Alexecutive survey, May-June 2025,N-=1,020 organiz astionsthatHrneningthe valaeofA10
TelstraAustralian telecomorganizatin TelstrarolledoutaCen.Altool,Ask Telstra, to helpitshumanag...
