DISCOVERFOUR SEASONS HOTELS AND RESORTSWHO WE AREWe have chosen to specialise within the hospitality industry, by offering only experiences of exceptional quality. Our objective is to be recognised as the company that manages the finest hotels, resorts and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes, and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discriminating customers, and to maintain our position as the world’s premier luxury hospitality company. HOW WE BEHAVEWe demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us.WHAT WE BELIEVEOur greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Because satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. HOW WE SUCCEEDWe succeed when every decision is based on a clear understanding of and belief in what we do and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company, and to offer long-term benefits to our customers, our employees, our hotel owners and our shareholders.Our company culture is based on a single basic principle, the Golden Rule – to treat others as you wish to be treated yourself. It’s a universal value, practised in every country, culture and religion. In fact, it’s the universality of the Golden Rule that gives Four Seasons culture its emotional power. Over more than 50 years in business, it has been the ethic that underlies every interaction with our guests, with our business partners and with each other. It is a way of life common to every Four Seasons employee, and will ensure our success in the next 50 years. Isadore SharpFounder and Chairman12INTRODUCTION Worldwide Property Listings ............................ 3Experience Four Seasons ................................ 5HOTELS AND RESORTSThe Americas ....................................................... 9Europe / Middle East / Africa ....................... 53Asia / Pacific ..................................................... 87RESIDENCESFour Seasons Residences ............................ 113SERVICES AND AMENITIES Accommodations ............................................ 118Restaurants and Bars ................................... 122Spa .................................................................... 126Fitness and Leisure Activities ..................... 130Golf .........
