2025VERTICALMARKETSTUDYRethinkingBanking,Finance&CUSTOMERInsurance CX In The AgeOfACCWCONTACTWEEKDIGITALGENESYS:talkdeskOBSERVE·AICallMiner
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>>>2025veRTICALMARKeTSTUDY;RETHINKINGBANKING.FINANCE&INSURANCECXINTHEAGEOFAAbout The AuthorMethodology&DemographicsBrianCantorPrincipalAnalyst,.CCWDigitalCustomerManagementPracticeTo understand how fnance and Insurance frms are.rethinking thelr customer and emplayee experlencesIn theage ofAl,CCWDigitalsued a comprehensivesurveyInMarch2025.for CCWDigita,the global online community andThesurveypanelexclusivelyconslsted afleadersfromBFSlorganlzatilons.Seventy-elightpercent,(78%)ofcenter, technology, and emplovee encanementrespondents overse thelr organlzatlions' contact centerresearch Intlatfves for CCW. CCW Diatals articlesor arstomer expernence teams, with the balance leadingspeclalreports, commentarles, Infographlcs, executiveatlan technalagy, operatlans, sales, or marketing.Intervlews, webinars, and online events reach aWhen It comes to technalogy Investments., all panellstscommunityofaver170,000.re elther direct decislon makers orsilgnlificantApasslonate advocate forcustomercenticiv.Brlaninfluencers.Approxlmatelv32% hold VPorC-levelregulanlyspeaks onmalorCXconference agendasposilions,with 52% operating as directors arsenlor/He also advises organlz...
