How AlisrevolutionizingADelaitesurveyshedslight on thestateofAlrestaurantsDeloitteConsumerIndustryCenterOrder:85409Date:3/28/251Combo meal$12.99SodaAlenhantsarcotingenceconsty programsSubtotal:Tax:Total:$12.99$0.80$13.79Deloitte
$q131100J02192102...Introduction03...ExpectationsforAIspend and benefits arehigh06....Adoptionisexpected tocomeinwaves10....Adeeperlook atspecifictechmologies13...Lackinginreadiness15...M.ultible cballenges toovercome19...Iuesting withconfdence20...Endnotes
Introductionhe worldwide AI market is expected togrow to over US$631 billon by 2028rsauant companis have invested inaes withfrom US$235 billion in 2024.1pocential for high return on investment wheregrowth is likely to occurproven tedaologies sis, they ae als xplringDeloitt'sStateofAlinRestaurants,Identifying the right use cases and managing risksare topchallngsOther bsades to.Aldploy-11 countries(see methiment among rsponden include lak ofechacaltalent and skills, concerns about compliance withcing Al. changing the way work is performedandMoxt fed underprpared or Aladopion. AcossI brands, most respondentssay their organizationckreadiness when it comes to strategy,operations,nology infrastructure, and other enablers; Asiaug nuances in howAlffer across restaurant executives whenrganizations are ready for Al adoptione able to draw inspiration from leaders in this spacein addition to reporting the fndings of our survey, wement, which havepture some of the leading practices being put in placerespondents, are generating econwill generate value in the future,
ExpectationsforAlspend andhenefitsarehighIhas captured theinterest and imagina-AWhen asked how thev expect their organization'sinvestologies to changeinthe next fiscal yearestaurant executives are no exception.73%of those surveyed say they are likely to increase. In our survey, he respondents indie somewhat, whle anothar 9% predicti willincasecate plans for Al adoption, along wihs hopes for what such investments willhelp them achieve.Figure18in10executivessaytheirorganization'sAlinvestmentsareincreasingnextyearQustion: How do yorexperd yor orgrnizain mestmenin l. tecbmlyis o hang in theretficalyeari6%ormoredecreIncreasesignificantly20%ormoreincreaseStaythesame-5%to5%chang73%Increasesomewhat6%to19% increaseNates n = 375restaurantexercutives frm 1countries Abouthafof the respondents onsie thems ebes early adopters. AmongthoseeatSoure:Debite2025/AinRestaurantsSurvey
and supply dhain management Asmallerburt signiticantnumerous benefits in the future. When asked to piclcohort(a least 2in 10) believes A will trengthen heir digital marketing efforts, optimize food prep and wast2).Thirty-six percent expect Al to improve their restau.develop new products and concepts.Figure2Respondents listed customerexperience, operations, and loyalty programs as areas whertheysee AlbenefitingthemthemostQuestion:Whatarethetopthreeoverallbenefisyour organization boapestoachievetbroughAleffrsEnhancecustomerexperienceEnhanceloyalty programsImproveprocurementandsupply chain managementEnh...
