The Future of WorkRevolves Around TalentOCTOBER 2023
Source: BCG’s Future of Work—Global Employer Survey, 2023.Note: n = 121.Five key findings about the workplace today1People-focused initiatives are lagging2Attracting and retaining talent are the biggest drivers of new workforce initiatives3Hiring and keeping frontline workers is proving particularly difficult4Finding the right hybrid-work model for office-based employees requires significant focus5CEOs are playing an increasingly prominent role in leading future ways of working
Companies should consider four broad categories and 12 dimensions when building a better work environmentSource: BCG’s Future of Work—Global Employer Survey, 2023.Note: n = 121. How we work· Customer relationships· Work models· Ways of workingHow we lead· Generative leadership· Purpose-driven culture· Societal impact How we organize· Adaptive organization· New and diverse talent models· Continuous learning opportunitiesWhat we need· Employee value proposition· Location, workspace design, and travel· Tools and technology
Preparedness in important dimensions continues to lag, especially in developing generative leadership and continuous learning opportunitiesSource: BCG’s Future of Work—Global Employer Survey, 2023.Note: n = 121. Respondents ranked the dimensions on a scale of 1 to 12, and their answers were grouped into quartiles. Rankings represent the dimensions’ relative position; the distance between dimensions does not represent the size of the differences. MOST IMPORTANTSOMEWHAT IMPORTANTIMPORTANTMOSTPREPAREDSOMEWHATPREPAREDPREPAREDNew and diverse talent modelsLocation, workspace design, and travelWork modelsTools and technologySocietal impactAdaptive organizationCustomer relationshipsGenerative leadershipContinuous learning opportunitiesWays of workingEmployee value propositionPurpose-driven culture
Attracting and retaining talent are among organizations’ top reasons to support workforce initiativesSource: BCG’s Future of Work—Global Employer Survey, 2023.Note: n = 121.Strengthening the company culture1Attracting talent2Retaining employees3Improving productivity4Keeping up with competitors5Increasing cost effectiveness6Being pressured by workers7Addressing ineffective infrastructure8
CEOs seem best at preparing companies on the tools and technology dimension, while CHROs seem best at generating societal impactSource: BCG’s Future of Work—Global Employer Survey, 2023.Note: n = 121. Four percent of decision-makers are “other,” including board members, C-suite team members, vice presidents, and chief administrative officers. CHRO = chief human resources officer.58616157Who leads the initiatives, policies, and investments to improve work? Dimensions that are most important in companies where the CEO leads future-of-work initiatives CEOCHROPurpose-drivenculturePurpose-drivencultureWays ofworkingEmployee valuepropositionCustomerrelationshipsSocietal impactTools andtechnologyLocation...
